Privacy Policy

1. Introduction

UKF Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ukfservices.com and use our freight forwarding and logistics services.

This policy complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, the EU General Data Protection Regulation (GDPR), and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you request a quote, fill out contact forms, subscribe to our insights, or communicate with us. This may include your name, contact details, company information, shipping requirements, payment details, and customs documentation.

2.2 Information Collected Automatically

When you visit our website, we automatically collect IP address, device and browser information, pages visited, time on site, referring websites, and cookies.

2.3 Third-Party Information

We may receive information from shipping carriers and customs authorities, business partners, public databases, and analytics platforms.

3. How We Use Your Information

3.1 Service Delivery

Processing freight forwarding requests, managing customs clearance and documentation, coordinating shipments, and providing customer support.

3.2 Business Operations

Processing payments, managing accounts, complying with legal requirements, and preventing fraud.

3.3 Marketing and Communication

Sending quotes, service updates, and industry insights. You can opt out of marketing communications at any time.

4. Legal Basis for Processing (GDPR)

• Contract Performance: Processing necessary to fulfill our services
• Legitimate Interests: Business operations, fraud prevention, service improvement
• Legal Obligation: Customs, tax, and regulatory compliance
• Consent: Marketing communications and optional features

5. How We Share Your Information

5.1 Service Providers

Shipping carriers, customs brokers, warehouse providers, payment processors, and IT infrastructure providers.

5.2 Legal and Regulatory Authorities

UAE customs and port authorities, international customs and border control, tax authorities, and law enforcement when legally required.

5.3 Business Partners

Global freight forwarding network partners, insurance providers, and industry associations.

6. International Data Transfers

As a global freight forwarder, we transfer data internationally to shipping partners, customs authorities, and cloud infrastructure providers. We ensure adequate protection through EU Standard Contractual Clauses (SCCs), adequacy decisions, and contractual data protection obligations.

7. Data Security

We implement SSL/TLS encryption, secure cloud storage with encryption at rest, access controls, regular security audits, and employee data protection training. No method of internet transmission is 100% secure — we cannot guarantee absolute security.

8. Data Retention

• Active Customers: For the duration of the business relationship
• After Service: Up to 7 years for legal and tax compliance
• Marketing Data: Until you opt out or request deletion
• Website Analytics: 26 months (Google Analytics standard)

9. Your Rights

Under GDPR and UAE data protection law, you have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal obligations)
• Restrict or object to processing
• Lodge a complaint with the UAE Office of Data Protection or your local EU Data Protection Authority

To exercise your rights: privacy@ukfservices.com

10. Cookies and Tracking

• Essential Cookies: Website functionality and security
• Analytics Cookies: Google Analytics for usage statistics
• Marketing Cookies: Advertising and retargeting

Manage cookie preferences through your browser settings or our cookie consent banner.

11. Third-Party Services

Our website uses Google Analytics, Formspree for form processing, Cloudflare for security and CDN, and social media platforms. These third parties have their own privacy policies and we are not responsible for their practices.

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the revised policy.

14. Contact Us

This Privacy Policy is effective as of January 28, 2026.